Decision details

COMPLAINTS - ANNUAL SELF-ASSESSMENT

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

The Council's self assessment, in response to the Local Government and Social Care Ombudsman and the Housing Ombudsman will contain the volume of complaints and how the Council comply with the Complaints Handling Code.  The self assessment needs to be considered by Cabinet and then published annually prior to the 31 December each year.

Decision:

Cabinet recommended to Council that:

 

1)    The findings of the complaints self-assessment for 2023 be NOTED.

Report author: Martin Guest

Publication date: 13/12/2023

Date of decision: 13/12/2023

Decided at meeting: 13/12/2023 - Cabinet

Accompanying Documents: