Issue - meetings

A report informing Members about the Council's self-assessment, in response to the Local Government and Social Care Ombudsman and the Housing Ombudsman, before being published to the Council’s website by the 31 December 2023.

Cabinet recommended to Council that:

1)    The findings of the complaints self-assessment for 2023 be NOTED.

The Leader of the Council and Portfolio Holder for Housing and Landlord Services introduced the report, the purpose of which set out the complaints annual self-assessment as required by the Housing Ombudsman (HO) as part of their Complaints Handling Code and would be published on the Council's website by the end of December 2023.

The Leader of the Council and Portfolio Holder for Housing and Landlord Services thanked officers for the report.

Cabinet recommended to Council that:

1)    The findings of the complaints self-assessment for 2023 be NOTED.

Reason for Recommendation:

Cabinet should note the position of the Council against this self-assessment and reflect on the performance on complaints.

Over the last 12 months the Council has updated its Customer Feedback and Complaints Policy and associated processes to ensure that we remain fully compliant with the HO’s Complaint Handling Code.