88 MATTERS REFERRED FROM SCRUTINY COMMITTEE IN ACCORDANCE WITH SCRUTINY PROCEDURE RULES PDF 105 KB
· Scrutiny Feedback to Cabinet – Complaints Update
Decision:
·
Scrutiny Feedback on the Complaints update
Cabinet AGREED to have regard to the Scrutiny
Committee’s feedback.
Minutes:
In accordance with the Scrutiny Procedure Rules, the following item had been referred from the Scrutiny committee:
Scrutiny Feedback on
the Complaints update.
The Chair of Scrutiny Committee, Councillor Mike Brown, introduced the report advising members that a Scrutiny workshop was held on 21 March 2024 and considered the update on complaints and feedback received by the Council along with the policy which guides how the Council responds to complaints.
Cabinet AGREED to have regard to the Scrutiny Committee’s feedback.