Issue - meetings

The Leader to submit a report advising Members on the Council’s performance against the defined performance reporting measures for the priority themes within the Council’s Corporate Priorities for the second quarter of the financial year 2019/20.

Cabinet NOTED the Council’s performance for the second quarter of the financial year 2019/20 as shown at Appendix One of the report.

Reason for decision

The performance information for the second quarter of 2019-20 in the Performance Dashboard and the current position with regard to delivery against the Council’s priorities is used to help inform the Cabinet, and assist Members and Officers with regard to the formation of policy and oversight of the Council priorities.

Councillor Joe Orson, Leader of the Council, introduced the report which advised Members of the Council’s performance against the defined performance reporting measures for the priority themes within the Council’s Corporate Priorities for the second quarter of the financial year 2019-20.

The Leader provided a summary of the performance results for quarter two focusing on the good performance in relation to planning decisions; business rate collection; town centre vacant units; new dwellings; waste collection services; attendance at leisure facilities; Council Tax and Business Rates collection.  He noted that the numbers of calls answered in the contact centre had fallen and highlighted the importance of getting this right for customers.

During discussion the following points were noted:

• Although the figures regarding town centre vacant units were favourable at 5.1% when compared to the national average of 10%, this might be further improved by the proposed investment in the Borough in leisure facilities, Melton in Bloom, the Cattle Market and inward investment and economic growth as a result of the approval of the bypass;
• Members agreed it would be helpful to have some comparisons with regard to vacant units with towns which were similar to Melton Mowbray;
• The Chief Executive clarified that the reduction in answered calls had been as a result of an acute set of circumstances which had left the call centre under-resourced as a result of staff sickness.  This had now been addressed and performance was expected to improve.  The Director for Corporate Services assured members that support mechanisms were in place for staff suffering from ill health through a variety of mediums including monitoring of sickness performance and support for staff on return to work from line managers, counselling service, health and fitness activities, mental health and mindfulness support and activities and the Disability Confident Scheme.

DECISION

Cabinet NOTED the Council’s performance for the second quarter of the financial year 2019/20 as shown at Appendix One of the report.

Reason for decision

The performance information for the second quarter of 2019-20 in the Performance Dashboard and the current position with regard to delivery against the Council’s priorities is used to help inform the Cabinet, and assist Members and Officers with regard to the formation of policy and oversight of the Council priorities.