Issue - meetings

The Leader of the Council to submit a report providing the Cabinet with an update on the outcomes of complaints submitted to the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO) up to 31 March 2022.

Cabinet NOTED the contents of the report.

Natasha Taylor, Deputy Monitoring Officer introduced the report, the purpose of which was to provide Members with an update on the outcomes of complaints submitted to the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman (HO) up to 31 March 2022.

Mrs Taylor advised that this information was reported to Cabinet in accordance with Chapter 2, Part 2 of the Constitution, which provided that the monitoring and oversight of complaints was a function of the Cabinet. The report provided a breakdown of the 5 complaints received by the LGSCO since July 2021 and a summary of each complaint was provided. Further details on the 2 complaints upheld by the ombudsman were provided at paragraph 5.2 of the report and evidenced implementation of the LGSCO recommendations and the Council's commitment to responding to complaints appropriately. The report also confirms that there were currently 3 complaints lodged with the HO. These complaints were in progress and further details would be reported to Cabinet in due course.

Cabinet NOTED the contents of the report.

Reasons for the recommendation

It is a constitutional requirement for Cabinet to have strategic oversight of complaints data to support Priority 1 – excellent services positively impacting on our communities and Priority 5 – ensuring the right conditions to support delivery.

Receipt of regular complaints data also demonstrates good governance in line with the Governance Framework.