Issue - meetings

To receive an update on progress on delivering the aspirations set out in the Council’s Corporate Strategy 2020-2024

Council:

1)    NOTED the contents of the report and provided observations and actions to the relevant officers accordingly.

The Director for Corporate Services, Mrs Dawn Garton, introduced the report, the purpose of which provided an update on the progress of delivering the aspirations set out in the Council’s Corporate Strategy 2020-2024 and provided details relating to the first and second quarter of the financial year 2022-2023.

The Leader thanked Mrs Garton for the report and commented that at the end of quarter 2 it showed the Council in a positive light and performing well across a range of services considering the challenging circumstances of the last two years.

The Leader highlighted the following key points:

·       the recent resident survey which showed excellent results where satisfaction towards the Borough, the Council and its services has increased compared to the previous survey done in 2019.

·       the Planning performance had improved over the last two quarters showing the resilience and determination of the team.

·       the undisputed invoices paid is at over 97% the highest level for the past two years.

·       staff absence, though unchanged from the last quarter is still higher than expected with long term sickness remaining a key area for the service

·       Percentage of food hygiene inspections taken within 28 days had fallen due to high number of food hygiene registrations being processed since September 2022 though they remain at a similar level as the same quarter this time last year. 

The Leader thanked the staff and teams for their hard work to provide high quality services for the people of Melton.

Councillor Graham confirmed his support for the post recently created to support tenants to not only increase rent collection but to highlight those suffering from the cost-of-living crisis in a constructive way.

Cabinet:

1)    NOTED the contents of the report and provided observations and actions to the relevant officers accordingly.

Reasons for Recommendations:

Having established a Corporate Strategy in September 2020, is it important the Council regularly receives and considers performance information to evaluate progress. The Council's Corporate Performance Measures are used to focus on key priority services and projects and seek to help inform the Cabinet, Members and Officers regarding the formation of policy and oversight of delivery. This report will be provided to Cabinet twice a year and will also be provided to the Scrutiny Committee to enable them to consider appropriate areas for their Workplan.