Issue - meetings

The Leader to submit a report informing Cabinet of the contents of the Local Government and Social Care Ombudsman’s (LGSCO) annual report letter and providing a summary of the ombudsman complaints and corporate complaints received by Melton Borough Council for the year ending 31st March 2022.

Cabinet:

(1)  NOTED the Local Government and Social Care Ombudsman’s (LGSCO) Annual Review Letter 2021/22.

The Deputy Monitoring Officer, Natasha Taylor, introduced the report, the purpose of which was to inform Cabinet of the contents of the Local Government and Social Care Ombudsman’s (LGSCO) annual letter and to provide a summary of the ombudsman complaints and corporate complaints received by Melton Borough Council for the year ended 31 January 2022.

The Leader, Councillor Joe Orson, thanked Mrs Taylor, highlighting the LGCSO annual letter and a summary of the complaints received for the period 1 April 21 to 31 March 22, including Corporate complaints.

The Portfolio Holder for People and Communities Councillor Malise Graham commented that it was disappointing that two out of three complaints were upheld and it would be nice to be zero, but the low number of complaints was acknowledged.

Cabinet:

(1)  NOTED the Local Government and Social Care Ombudsman’s (LGSCO) Annual Review Letter 2021/22.

(2)  NOTED the contents of the report in respect of LGSCO findings, Housing Ombudsman findings and complaints statistics for 2021-22

Reasons for Recommendations:

It is a constitutional requirement for Cabinet to have strategic oversight of complaints data to support Priority 1 – Excellent services positively impacting on our communities and Priority 5 – Ensuring the right conditions to support delivery.

Receipt of regular complaints data also demonstrates good governance in line with the Governance Framework.

The Leader to submit a report informing Cabinet of the contents of the Local Government and Social Care Ombudsman’s (LGSCO) annual report letter and providing a summary of the ombudsman complaints and corporate complaints received by Melton Borough Council for the year ending 31st March 2022.