Issue - meetings

Report by Leader of the Council to provide Cabinet with an update on Ombudsman complaints and Corporate Complaints for April 2022 to 31 March 2023.

Cabinet NOTED the contents of the report.

The Director for Corporate Services introduced the report the purpose of which updated Members to the Ombudsman Complaints and Corporate Complaints for April 2022 to 31 March 2023.

The Director for Corporate Services highlighted to members that there were two cases detailed in the report that were referred to the Local Government and Social Care Ombudsman and both cases were closed after initial enquiries.

One case was referred to the Housing Ombudsman which was partially upheld, and compensation was paid as a result.

Other complaints dealt with directly by the council were detailed in the report and regular information is provided to Members as part of the regular Performance Management Monitoring which is also published to the website.

The Director for Corporate Services confirmed to Members that not all enquires made to the Council are clear so should they read as a complaint then they are logged and dealt with accordingly.

Cabinet NOTED the contents of the report.

Reasons for Recommendations:

It is a constitutional requirement for Cabinet to have strategic oversight of complaints data to support: Priority 1 – Excellent services positively impacting on our communities and; Priority 5 – Ensuring the right conditions to support delivery.

Receipt of regular complaints data also demonstrates good governance in line with the Governance Framework.