Cabinet
(1) APROVED the Council’s complaints annual submission which is made up of a complaints handling self-assessment (Appendix 1) and an annual complaints performance and service improvement report (Appendix 2) as required as part of the Housing Ombudsman Complaints Handling Code.
(2) NOTED that the Portfolio Holder for Governance, Environment and Regulatory Services in her capacity as Member Responsible for Complaints will provide a narrative summary as part of the annual submission.
(3) NOTED that the annual complaints submission will be submitted to the Housing Ombudsman by 30th June 2024.