Issue details

Complaints Annual Self-Assessment

The Council's self assessment, in response to the Local Government and Social Care Ombudsman and the Housing Ombudsman will contain the volume of complaints and how the Council comply with the Complaints Handling Code.  The self assessment needs to be considered by Cabinet and then published annually prior to the 31 December each year.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 27/10/2023

Decision due: 13 Dec 2023 by Cabinet

Lead member: Portfolio Holder for Customers, Communities & Neighbourhoods, Portfolio Holder for Governance, Environment & Regulatory Services (& Deputy Leader)

Lead director: Director for Housing and Communities, Dawn Garton

Contact: Martin Guest, Senior Corporate Policy Officer Email:


Agenda items