Issue details

Updated Customer Feedback and Complaints Policy

 

 

Follow a review against the new Complaints Handling Code by the Housing Ombudsman and Local Government and Social Care Ombudsman, minor changes have been made to the Council's Customer Feedback and Complaints Policy. These changes are outlined within the Decision Notice.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 16/04/2024

Decision due: 15 Apr 2024 by Director for Housing and Communities

Lead member: Portfolio Holder for Governance, Environment & Regulatory Services (& Deputy Leader)

Lead director: Assistant Director for Governance and Democracy, Director for Housing and Communities

Contact: Martin Guest, Senior Corporate Policy Officer Email: mguest@melton.gov.uk.

Background Papers: Customer Feedback and Complaints Policy

Decisions

Documents