Issue details

Customer Journey Framework

Approval of the framework and principles for the Customer Journey Review.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 23/05/2024

Decision due: 11 Sep 2024 by Cabinet

Lead member: Portfolio Holder for Governance, Environment & Regulatory Services (& Deputy Leader)

Lead director: Deputy Chief Executive

Contact: Aysha Rahman, Assistant Director, Customers and Communities Email:


  • Customer Journey Framework