This report sets out the Council’s annual submission which demonstrates that its complaint handling service complies with the provisions of the Complaint Handling Code (Code) produced by the Housing Ombudsman (HO). It outlines how the Council complies with the nine sections of this Code as a Council and its role as a landlord.
The Council must provide evidence of their compliance with the provisions of the Code within the submission. By setting out clearly how it complies with each provision, the Council can demonstrate that they are being open and accountable to residents.
Self-assessments must be completed annually against the Code and this forms part of the annual submission that needs to be submitted to the HO.
Once noted by Members, this annual submission will be published on the Council’s website by the end of June 2024.
Decision type: Non-key
Decision status: Recommendations Approved
Explanation of anticipated restriction:
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Decision due: 12 Jun 2024 by Cabinet
Lead member: Portfolio Holder for Governance, Environment & Regulatory Services (& Deputy Leader)
Lead director: Director for Housing and Communities
Contact: Martin Guest, Senior Corporate Policy Officer Email: mguest@melton.gov.uk.